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Order Management Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
esponsible for internal and external customer care (e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction.
This position reports to
Customer Experience Leader
Your responsibilities
- Customer focus - Pro-actively communicates with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Customer requests- Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).
- Documentation - Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
- Data analysis - Regularly analyzes statistics (e.g. forecast, pacing, etc.) using available tools and collecting relevant information.
- Health, Safety and Environment (HSE) - Reads, understands and follows the HSE guidelines and reports discrepancies to leadership
Your background
- Minimum 2 years of experience in the process of handling and fulfilling orders
- Higher education
- Knowledge of the English language at least at B2 level
- Knowledge of ERP system (knowledge of SAP will be an advantage)
- Knowledge of MS Office package
- Good organization of work
- Ability to work in a team
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid We offer: An interesting job in a company promoting innovative and modern technologies. Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas. Employment in a stable company with an established position in the market. Attractive salary based on your professional experience and skills. Good working environment. To apply for the position, please send your application via our page. We reserve the right to answer only to the chosen candidates. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate
